Filofax has its roots in a personal organisation system sold by mail order in the 1920s. Nearly six decades later two avid users of that system founded their own company, marketing Filofax products from their home.

Business Expectation

When approaching Pinnacle, Filofax wanted to:

  • Link their London, Crick and Burgess Hill offices to improve internal communications.
  • Reduce their telephony costs.

Business Solution

Pinnacle installed the Avaya IP500 phone system with IP Handsets in all three offices. The sites work off a centralised telephone system which means calls between them are treated as internal. This has not only reduced call costs but also improved communication as colleagues can easily reach one another on their DDI, irrespective of which office they’re sat in.

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