Complaints Procedure

In the unlikely event that you are unhappy with any aspect of our service please not hesitate to contact us and let us know. If you are not satisfied with the way that complaint has been handled you should ask for the issue to be escalated as follows;

1st point of escalation – Katy Simmonds (Sales Operations Manager)
2nd point of escalation – Alex Matthewson (Chief Executive Officer)

Independent Complaints Advice

If after escalating a complaint as above you remain dissatisfied you may refer the matter to an independent adjudicator. Pinnacle are a member of Ombudsman Services.

Ombudsman Services will take details from both you and Pinnacle and will make a decision based on the evidence presented to them.

Ombudsman Services can be contacted via their website or by telephone as follows;

Website: www.ombudsman-services.org
Tel: 0330 440 1614